by Jason Baird | Oct 15, 2026 | Uncategorized
Losing luggage almost feels like one of those unavoidable risks of flying. Think about everything that has to happen correctly. A bag is checked in, labeled, transported through an airport, sorted, loaded onto the correct aircraft, unloaded at the destination,...
by Jason Baird | Jul 15, 2026 | Fundamentals, Improve Results
Plan – Do – Check – Act is a simple framework modeled after the scientific method to guide you through process improvements. Here are some tools you can use to help you put it into practice. White paper on PDCA: The Path to Organic Growth in...
by Jason Baird | Jul 15, 2026 | Improve Results, Process
Using PDCA to improve care, throughput, team experience, and financial performance without defaulting to more people, space, or spending Executive Summary Veterinary hospitals are under pressure to grow while navigating constrained labor markets, rising costs, limited...
by Jason Baird | Apr 22, 2026 | Uncategorized
I’ve learned that process excellence isn’t a one-time project—it’s a habit. And when you’re trying to improve flow, reduce variation, or build a culture of continuous improvement, online courses and certifications can be one of the fastest ways to sharpen your toolkit...
by Jason Baird | Nov 14, 2025 | Fundamentals
Lean started out as a methodology for building quality cars and is now spreading across many other industries including business and healthcare. Lean is process improvement methodology that focuses on delivering high quality and value to customers through the...
