by Jason Baird | Jul 15, 2026 | Improve Results, Process
Using PDCA to improve care, throughput, team experience, and financial performance without defaulting to more people, space, or spending Executive Summary Veterinary hospitals are under pressure to grow while navigating constrained labor markets, rising costs, limited...
by Jason Baird | Apr 30, 2020 | Process
POSTED APRIL 30, 2020 ADMIN Use Good Processes to Deliver Value to Customers As you begin learning about CI principles, there are two important things you must master. First, the purpose of everything we do is to deliver value to the customer. We should always be...
